This feature lets you prevent unauthorized customers from checking out free gifts or products priced at $0 on your Shopify store. Only customers with specific tags on their profiles will be allowed to complete checkout for these items.
This helps ensure that only eligible customers — such as loyal buyers, VIPs, or B2B clients, can receive special offers or free items.
Use Case Examples
-
Allow only "VIP", "gold", "platinum", or "Wholesale" tagged customers to claim a free sample.
-
Prevent general visitors from abusing "free gift" promotions.
What Counts as a “Free Item”?
Any product in the cart with a $0.00 price — whether due to a manual price, automatic discount, or line item edit — will be considered a free item and restricted unless the customer is tagged.
How to Set It Up
-
Log in to your Shopify admin and open the Wholesale Lock Manager (WLM) app.
-
Go to the Settings menu.
-
Enable the “Free gift checkout lock” toggle.
💡 Note: The non-logged-in customers or visitors cannot order free products if the checkout lock is enabled. -
Add customer tags (e.g.,
vip,b2b,gold,silver,platinumetc.💡 Note: You can add a maximum of five tags, separated by commas. Saving these tags will overwrite any existing tag settings.
⚠️ IMPORTANT: Be sure to add the same tags to the customer profiles of users you want to allow access to free gifts.
-
Save your settings.
What Happens for Unauthorized Customers?
If a customer without the required tags tries to check out with free items, the app will show a customizable message (like this): "You're not eligible to order free product(s). Please contact the store administrator.":
Need help? We’re always here!
As a customer-centric company, we aim to make the integration process as effortless as possible for our valued clients. If you need any help in setting up checkout locks for free items on your store, simply reach out to us at themes@wholesalehelper.io. Our dedicated team will gladly handle the integration for you, COMPLETELY FREE OF CHARGE.
Thank you for choosing us! Happy wholesaling 🙂