▶️ Give the WPD support team secure access to your Shopify store so we can assist with onboarding, configuration, or troubleshooting.
Sometimes the fastest way to resolve an issue — or get your store set up correctly — is to let our team take a look directly. Shopify's collaborator access system makes this possible without sharing your login credentials. Follow the steps below to get us connected.
Steps to Approve Collaborator Access
1. Check for a collaborator request code. Head to Shopify Admin → Settings → Users (or Users and Permissions if your store is in Developer mode) → Security. If a collaborator code is listed there, send it to us through your support thread before moving on.
2. Open your Users settings. From the Shopify Admin sidebar, navigate to Settings → Users (or Users and Permissions).
3. Find the pending request from WPD. Scroll down to the Pending section of your staff list. You should see an incoming access request from the WPD team.
4. Edit the permissions. Click the three-dot menu next to the Roles on [your store name] column and choose Edit Permissions.
5. Enable app management. Scroll to the Apps and Sales Channels section and check the box for Manage and Install Apps and Channels. Click Done when finished.
6. Approve the request. Hit Accept Request in the top-right corner to confirm.
Once approved, WPD's collaborator status will update to Active and our team will be ready to assist.
For more background on how Shopify handles collaborator accounts, refer to Shopify's official help documentation.
Need help? We’re always here!
As a customer-centric company, we aim to make the integration process as effortless as possible for our valued clients. If you need any kind of help or have questions, simply reach out to us at themes@wholesalehelper.io.
Thank you for choosing us! Happy wholesaling 🙂