Subscription Billing
Wholesale Helper apps are billed exclusively through Shopify. All subscription charges, payments, invoices, and billing cycles are managed and processed by Shopify in accordance with the billing cycle applicable to your Shopify store. Wholesale Helper does not manage, process, or modify subscription billing.
When you install the app, Shopify asks you to approve a recurring monthly charge. Once your app’s free trial period ends, Shopify will automatically begin charging the applicable subscription fee on a monthly basis. These charges will continue until the app is uninstalled from your Shopify store.
Your subscription covers access to the app and support from the Wholesale Helper team throughout each billing period. In accordance with Shopify's subscription policy, subscription fees are based on the app’s active installation rather than usage. As a result, not using the app during a billing period does not make the subscription charge eligible for a refund.
If the app is no longer needed, uninstalling it will prevent future subscription charges. However, uninstalling the app does not automatically refund charges for the current billing period.
Refund Eligibility
As subscription billing is managed by Shopify, refund requests are reviewed on a case-by-case basis by the Wholesale Helper team.
Refunds may be approved under the following circumstances:
- Unresolvable technical issues: A verified technical issue prevented the app from functioning as intended, and the Wholesale Helper team was unable to provide a resolution after reasonable troubleshooting efforts.
- Duplicate or erroneous charges: The merchant was charged more than once for the same subscription or was billed incorrectly due to a billing error.
- Uninstall after a new billing cycle: The app was uninstalled shortly after a new billing cycle began, and the charge relates to that billing period.
Non-Refundable Circumstances
Refunds will generally not be provided in the following situations:
- The app remained installed during the applicable billing cycle, regardless of whether it was actively used.
- The app was no longer needed or the merchant decided to discontinue using it.
- The merchant forgot to uninstall the app before the next billing cycle began.
- The merchant was unaware of Shopify's subscription billing process after the free trial had ended.
Refund Requests
If you believe you qualify for a refund under this policy, please contact the Wholesale Helper Support team with your store details and a description of the issue at themes@wholesalehelper.io.
Each request will be reviewed individually, and, if approved, the refund will be processed in accordance with Shopify's billing system.