We are here to help and offer complementary support for 2 hours when you install one of our apps. This typically involves emails explaining product features, 1-2 potential small customizations and a basic theme update.
If you need further help, then our teams are available. We do have to charge for this additional time as we cannot offer unlimited free support. Our team has server, software, people, design, and marketing costs.
In order for us to operate effectively and serve you (and your customers) for the long term, we need to charge for additional support needs. As a business yourself, we hope you understand our perspective.