🧩 How do I create a Discount Group?

A Discount Group lets you decide which customers should get a discount and where that discount should apply in your store.

You can use a Discount Group to create pricing rules for different types of customers, such as wholesale customers, distributors, VIP buyers, or retail customers.

You can assign customers to a discount group using a customer tag.

Before you begin

Before creating a discount group, make sure you know:

> which customers should receive the discount
> which customer tag you want to use
> whether the discount should apply to your entire store, selected collections, or selected products

Step 1: Open Discount Groups

In your WSH Wholesale Pricing app, go to Discount Groups.

Then click Create Discount Group.

Step 2: Add a title

Enter a clear name for your discount group.

Examples:

> Wholesale
> VIP Customers
> Distributor Pricing

This title helps you identify the group later inside the app.

Step 3: Choose customer eligibility

Use Customer eligibility to decide who can access this discount group.

Logged-in customers only

Choose this when the discount should be available only to customers who:

> are logged in
> have the customer tag used for this discount group

This is the most common option for wholesale pricing.

Guest users only

Choose this when the discount should be visible only to visitors who are not logged in.

No customer tag is required for this option.

All users (logged-in and guests)

Choose this when both of the following should see the discount:

> logged-in customers with the selected tag
> guest visitors

Step 4: Add a Customer tag

In the Customer tag field, enter the tag that should be connected to this discount group.

Examples:

> wholesale
> distributor
> vip
> retail

Customers with this tag can be added to the Discount Group.

You can also manually add existing customers to the group using the Add customers button.

Step 5: Choose where the discount applies

Under Applies to, choose where this discount group should work:

Entire store

The discount applies across all products in your store.

Selected collections

The discount applies only to products inside the collections you choose.

Selected products

The discount applies only to the specific products you choose.

Step 6: Set minimum requirements (optional)

Under Minimum requirements, you can decide whether customers must meet certain conditions before the discount applies.

You can set:

> Minimum purchase amount ($)
> Minimum order quantity

Use this when you want the discount to apply only after a customer reaches a certain cart value or quantity.

Example:
- minimum order quantity of 10
- minimum purchase amount of $200

Step 7: Set the shipping rate

Under Shipping rate, choose how shipping should work for this discount group.

Store default

Uses your store’s existing shipping setup.

Flat rate

Lets you apply a fixed shipping charge for this Discount Group.

This is useful when you want to offer a special shipping rule for certain customers.

For flat rates, you can set conditions for the shipping charges to be applied, such as total cart price or total cart weight.

Step 8: Save the discount group

After reviewing your settings, click Save.

Your discount group will then be ready to use.

Example setup

Here is a common wholesale setup:

• Title: Wholesale
• Customer eligibility: Logged-in customers only
• Customer tag: wholesale
• Applies to: Entire store
• Minimum requirements: Optional
• Shipping rate: Store default or Flat rate

In this setup, only logged-in customers with the wholesale tag will receive the discount.

Troubleshooting

My customer is not seeing the discount

Check the following:

- the customer is logged in
- the correct customer tag is added to their profile
- the discount group is enabled
- the products they are viewing are included in the Applies to setting

I selected Guest users only, but tagged customers are not getting the discount

That is expected. Guest users only works only for visitors who are not logged in.

I added a tag, but the discount still does not apply

Make sure:

- the tag matches exactly
- the customer is part of the correct discount group
- any minimum requirements are being met

Summary

A Discount Group helps you control:

i. who gets the discount
ii. where the discount applies
iii. when it becomes active based on your rules

If you are using the Professional plan or above, you can also use Customer eligibility to control whether the discount is shown to logged-in customers, guests, or both.